Create a record of returned item from your customer

When your customer has to return a certain product or item, follow the instructions below to create a record.

Note: An Invoice or DR must be created first as those are the references of your customer’s returned item(s). If you have not created an Invoice or DR yet, kindly follow these instructions on How to create an Invoice or How to create a Delivery Receipt.

To create please follow the step below:

1. On the Warehouse menu, go to Delivery Return and click Create New button.

2. On Return Type field, select Sales and fill in the details. Click Save.

3. Select the product from the dropdown. Note: The items in the dropdown are only the items included in the Invoice or DR number you selected. Input the quantity your customer returned to you. Choose status why they returned the item(s) and click Add button.

4. Double-check the details and click Return then Proceed button. You may now print your Delivery Return record.


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Adjust stock quantity

To make sure that the physical stock quantity is in sync with the system quantity of your items, you may check and adjust it easily.

How to adjust stock quantity

1. On the Warehouse menu, select Stock Take and click Add. Choose the warehouse or branch from the dropdown and click Generate.

2. Adjust the quantity per unit or per piece. Click Add.

3. Click Post button.


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Transfer stock to a different branch or warehouse

When a branch or warehouse urgently needs stocks, you can transfer stock to a different branch or warehouse with System SIA.

Note: Transferring stocks is only possible if you already created multiple branches or warehouses. Kindly follow our instructions on How to setup a Store Branch.

1. On the Warehouse menu, select Transfer Stock and click Create New button.

2. Select the details and click Save.

3. Select the item from the dropdown, input quantity, and click Add button.

4. Click Transfer and Proceed to finalize your transfer.


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Create a record of Returned Item to your supplier

When you have to return a certain item or product to your supplier, follow the instructions below.         

Note: An RR No. is required prior to returning your item. If you have no RR number yet, kindly follow the instructions on How to receive delivered items.

To create a record, please follow the steps below:

1. On the Warehouse menu, go to Delivery Return and click Create New button

2. On Return Type field, select Purchase and fill in the details. Click Save.

3. Select the product from the dropdown. Note: The items in the dropdown are only the items included in the RR number you selected. Input the quantity you are going to return to your supplier. Choose status why you have to return the item(s) and click Add button.

4. Double check the details and click Return then Proceed button. You may now print your Delivery Return record.


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