Create a record of returned item from your customer

When your customer has to return a certain product or item, follow the instructions below to create a record.

Note: An Invoice or DR must be created first as those are the references of your customer’s returned item(s). If you have not created an Invoice or DR yet, kindly follow these instructions on How to create an Invoice or How to create a Delivery Receipt.

To create please follow the step below:

1. On the Warehouse menu, go to Delivery Return and click Create New button.

2. On Return Type field, select Sales and fill in the details. Click Save.

3. Select the product from the dropdown. Note: The items in the dropdown are only the items included in the Invoice or DR number you selected. Input the quantity your customer returned to you. Choose status why they returned the item(s) and click Add button.

4. Double-check the details and click Return then Proceed button. You may now print your Delivery Return record.


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